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PayServ Systems Ranks Favorably Among Clients

PayServ Systems has a Net Promoter Score of 97, based on clients' survey responses. 

Net Promoter Score is a customer satisfaction metric that not only measures customer loyalty, but also their willingness to refer their family, friends or colleagues. NPS looks at a customer's overall opinion of a brand, not just their perception after a single purchase or interaction.

By NPS benchmark standards, anything above a score of 70 is considered “world class.” PayServ’s score puts the company among the very top customer-centric companies.

“Net Promoter is a key indicator for business growth, and we are very excited and encouraged about our score,” said Sam Fessenden, PayServ’s Vice President of Enterprise Sales. “Our very high NPS validates our client-first approach and is a compliment to our stellar Implementation and Support teams.”

“We’re thrilled our clients are not only happy with our product and service, but would recommend us to others,” said Todd Saylor, PayServ Founder and CEO. “Our score is confirmation that we have a great product backed by a great team.”

PayServ collects NPS data from its clients through its Customer Relationship Management (CRM) tool. At the end of each service event, clients are asked “How likely are you to recommend PayServ Systems to your friends or colleagues, on a scale of 1 to 10.”

NPS categorizes respondents according to their score. Scores 0-6 are Detractors, scores 7-8 are Passives, and scores 9-10 are Promoters.

Scores are calculated by subtracting the percentage of Detractor responses from the percentage of Promoter responses, disregarding the Passives. Scores can range from -100 to 100.

Read the full press release.

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