Many companies in our space advertise a “Single System." However, often times there is a mosaic of technologies interfaced together. Workforcethrive is a truly complete, single database.

Due to the lack of intuitive configuration tools, many companies do not offer their clients the ability to make their own configuration changes to the application.

Many systems make it easy to get data into the application, but have not invested the resources to make it easy to get out. Rather they rely on clunky 3rd party reporting tools that are too complex for typical system users.

Significant System updates are made quarterly within WorkforceTHRIVE. This “Rising Water Raises all Boats” mentality ensures that clients will never be stuck on an out of date or unsupported version.

While many systems seem to offer the Breadth of solutions you need, when you implement you may find that it lacks the Depth to truly support your unique use cases.

For those clients who utilize our payroll outsourcing solutions, we provide an optional service called CFM (Client Funds Management). This service includes the creation of a dedicated Trust Account that offers shared access to both PayServ and you, the client for all tax dollars in our possession. There is also a monthly recon process where management reports are generated and all dollars are balanced to zero.

Also available through our CFM service, DD Verify provides direct access to all impounded Net Pay Direct Deposit dollars and their distribution to your employees.

At PayServ we have no “Chief Growth Officer” or the like. Rather, Sales and Professional Service (Implementation) are mutually supporting members of the same business group. This purposeful corporate design drives Accountability and Team Work and yields exceptional results through overall client satisfaction.

This role is unique in the industry. While your Project Manager and Configuration Specialist are managing the build and critical timelines, your UXM will focus entirely on Discovery and User Adoption.

During the implementation, you will work with your dedicated Support Representative through the final test phase of the implementation. Critical insights and experience are transitioned to your CSR during this phase ensuring a smooth conversion to our World Class Support Model.

Over the past 24 months, our NPS Score has been 95. (We're very proud!)

Your assigned and tenured (Average 8 years with PayServ) CSR can be dialed directly, emailed directly or interacted with through our Support Bench CRM system.

If you have an after hours support incident that requires immediate attention, we provide a dedicated number for you to call.

PayServ believes happy clients are engaged and well-trained, now and forevermore. (Client training initiative)

PayServ's Service Readiness Team (SRT) is on call and ready in a moment's notice. Whether it’s new, significant governmental legislation OR it’s a client with an emergency need, the SRT is there to intervene and provide direct action. Comprised of Senior Executives within our company, the SRT is designed to be an “Immediate Action Force” that can marshal necessary resources, seek external counsel and make decisions that lead to decisive actions. During these times with new and sometimes vague regulations, the SRT has proven that “It’s better to have it and not need it than to need it and not have it."