How We're Different and Why it Matters
We're PayServ Systems and we're proud to provide you with Workforcethrive, a complete, end-to-end Human Capital Management solution for the Mid Market. But we're so much more. Let us tell you how we're different and why it matters so much.
In a crowded marketplace with every vendor vying for your attention with their “End-to-End” or “Hire-to-Retire” HCM Solutions, how can you identify the difference? While PayServ does offer complete HCM that aligns well with the needs of the Mid Market, we do things differently in a way that makes a huge difference for our clients. Let’s take a look at some of those areas.
A True Single Database
Many companies in our space advertise a “Single System." However, often times there is a mosaic of technologies interfaced together. Workforcethrive is a truly complete, single database.
Client access to Configuration Tools
Due to the lack of intuitive configuration tools, many companies do not offer their clients the ability to make their own configuration changes to the application.
Simple yet Powerful Reporting Tools
Many systems make it easy to get data into the application, but have not invested the resources to make it easy to get out. Rather they rely on clunky 3rd party reporting tools that are too complex for typical system users.
Significant System updates are made quarterly within WorkforceTHRIVE. This “Rising Water Raises all Boats” mentality ensures that clients will never be stuck on an out of date or unsupported version.
Both Wide AND Deep
While many systems seem to offer the Breadth of solutions you need, when you implement you may find that it lacks the Depth to truly support your unique use cases.
Dedicated Trust Account for Impounded Client Tax Funds
For those clients who utilize our payroll outsourcing solutions, we provide an optional service called CFM (Client Funds Management). This service includes the creation of a dedicated Trust Account that offers shared access to both PayServ and you, the client for all tax dollars in our possession. There is also a monthly recon process where management reports are generated and all dollars are balanced to zero.
Direct Deposit Verify®
Also available through our CFM service, DD Verify provides direct access to all impounded Net Pay Direct Deposit dollars and their distribution to your employees.
Sales and Professional Services
Sales and Implementation are on the same Team
At PayServ we have no “Chief Growth Officer” or the like. Rather, Sales and Professional Service (Implementation) are mutually supporting members of the same business group. This purposeful corporate design drives Accountability and Team Work and yields exceptional results through overall client satisfaction.
UXM (User Experience Manager) for each Implementation
This role is unique in the industry. While your Project Manager and Configuration Specialist are managing the build and critical timelines, your UXM will focus entirely on Discovery and User Adoption.
Cohesive Service Experience
During the implementation, you will work with your dedicated Support Representative through the final test phase of the implementation. Critical insights and experience are transitioned to your CSR during this phase ensuring a smooth conversion to our World Class Support Model.
Ongoing Dedicated Support and Training
Net Promoter Score of 95
Over the past 24 months, our NPS Score has been 95. (We're very proud!)
1-to-1 Dedicated Support
Your assigned and tenured (Average 8 years with PayServ) CSR can be dialed directly, emailed directly or interacted with through our Support Bench CRM system.
24x7x365 Emergency Support
If you have an after hours support incident that requires immediate attention, we provide a dedicated number for you to call.
PayServ believes happy clients are engaged and well-trained, now and forevermore. (Client training initiative)
Service Readiness Team
PayServ's Service Readiness Team (SRT) is on call and ready in a moment's notice. Whether it’s new, significant governmental legislation OR it’s a client with an emergency need, the SRT is there to intervene and provide direct action. Comprised of Senior Executives within our company, the SRT is designed to be an “Immediate Action Force” that can marshal necessary resources, seek external counsel and make decisions that lead to decisive actions. During these times with new and sometimes vague regulations, the SRT has proven that “It’s better to have it and not need it than to need it and not have it."
Simply put, We Go the Distance
We believe that support is not a sprint. We do not race to close cases just to satisfy a marketing department’s need for “Time to Close” metrics. Rather, we take a deeper approach to client issues, identify down stream ramifications of service events and “Go the Distance” to ensure that issues are resolved correctly and satisfy your long term needs.
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